1st Level Support Specialist - Profexec Services Kft. - Székesfehérvár

Feladatok:

We are looking for 1st Level Support Specialists to join an international SAP rollout project in Székesfehérvár or Pécs. The role focuses on providing first-line support during the go-live period, identifying and documenting user issues, and ensuring that tickets are routed to the appropriate expert teams. Deep technical SAP expertise is not required, but candidates should be comfortable working with IT systems, ticketing processes, and users in a business-critical environment.

Project duration: 3 months, with the possibility of extension.

Responsibilities:Providing first-level support to onsite users and logging incoming incidents and service requests

Troubleshooting basic SAP-related issues and escalating unresolved incidents to the second-level support team

Resolving basic technical and physical issues onsite where possible

Monitoring and following up on reported incidents to ensure timely resolution

Collaborating with second-level support and other relevant teams to ensure smooth system operations

Elvárások:

Confident user-level knowledge of IT systems

Previous experience in IT Support, Service Desk, Help Desk or ticket management is a strong advantage

Familiarity with ticketing systems and incident management processes, such as ServiceNow or Jira

Basic understanding of enterprise systems and business processes

Confident English skills, particularly in written communication

Good communication and basic conflict management skills

Customer-oriented and professional attitude

Precise, structured and reliable way of working

Good problem understanding and information-sharing skills

Experience working as part of a team

Availability to work on-site in Székesfehérvár or Pécs in a three-shift schedule

Előnyt jelent:

Experience with SAP systems is an advantage

Amit kínálunk:

Professional development opportunities

Exciting and challenging IT projects

Hands-on experience with various IT systems and technologies

A supportive and collaborative team environment

The opportunity to develop your IT knowledge and build a strong foundation for your future IT career.