Collection specialist - FedEx Logistics Hungary Kft. - Budapest

Feladatok:

Aim of the position:

The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues.

This role requires working afternoon shifts Mon-Fri from: 2:30 PM to 11:00 PM

Tasks:Initiating collection actions via phone and email

 Identifying potential risks affecting incoming payments

Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution

Tracking actions and updating customer records to document contact dates, issues, and resolutions, and scheduling follow-ups

Attending to urgent emails for live shipments

Responding to payment-related customer claims

Providing statements, invoice copies, and supporting documentation to customers

Participating in projects

Collaborating with Sales, Operations, Treasury, Accounts Payable, and Cash Application teams

Performing any other activities that contribute to the reduction of outstanding customer balances, elimination of aged debt, improvement of customer satisfaction, and enhancement of processes

Performing all other tasks assigned by the immediate supervisor

Elvárások:

High school education

Knowledge of the main finance procedures

Fluent English

1–2 years of collection/AR experience, preferably in an SSC environment

Strong customer service skills

Amit kínálunk:

We offer a competitive benefits package designed to support our employees' well-being, professional development, and work-life balance. This includes a monthly cafeteria allowance (available after the successful completion of the probation period), commuting support, free parking, and an eyeglasses subsidy. Employees also have access to a range of development and wellness programs, including language learning opportunities, fitness and wellbeing benefits, employee assistance services, and educational support through our tuition assistance program. Our goal is to provide an environment where employees can grow professionally while maintaining their overall health and wellbeing.