Customer Contact & Review Collection Specialist - Austrauto Gmbh

Feladatok:

We are looking for a friendly, confident, and detail-oriented team member to connect with our customers, encourage them to share their experiences, and invite them to leave reviews. Communication will mainly take place over the phone, but also via WhatsApp and email. We are looking for someone who communicates professionally across all channels, with a positive attitude, excellent communication skills, and a strong customer-focused approach.

What You'll Do

Make a high volume of outbound calls to customers daily, maintaining a friendly and professional approach.

Communicate with customers via phone, WhatsApp, and email, ensuring clear, polite, and effective communication.

Encourage satisfied customers to share their experiences by leaving online reviews.

Accurately record the outcome of each interaction, including reviews submitted, declined requests, and follow-ups required.

Follow established communication guidelines, scripts, and response times while consistently meeting daily performance targets.

Contribute to improving customer satisfaction and strengthening our company's online reputation.

Elvárások:

Fluent Italian and English – both languages are essential for communicating effectively with our international customers.

Excellent communication skills, with a clear speaking voice and a friendly, polite, and confident approach.

Ability to handle a high volume of daily calls while maintaining professionalism and service quality.

Strong written communication skills for clear and professional WhatsApp and email messages.

Good organizational skills, attention to detail, and accuracy in recording customer interactions and tracking daily activities.

Self-motivated, reliable, and able to work independently in a remote working environment.

A positive attitude, patience, and persistence when communicating with customers.

Előnyt jelent:

German language skills are an advantage.

Previous experience in call centres, telemarketing, or customer service is an advantage but not essential.

Experience in car rental, mobility services or travel industry.

Amit kínálunk:

Starting net salary of HUF 350,000 per month for the first 3 months, with opportunities for salary growth based on performance.

Initial training and ongoing support, including customer communication scripts, objection handling, and professional written communication.

Full-time position with a structured work schedule. Occasional evening or weekend shifts may be required, subject to prior agreement.

Remote working opportunity, offering flexibility while being part of an international team.

A supportive, international working environment with opportunities to develop your communication and customer relations skills.