Customer Service Specialist - Dana Limited - Győr

Feladatok:

Answer customer incoming calls/chat/emails

Enters orders into ERP system

Review and resolve blocked orders

Upsell placing orders of danaaftermarket.com & Teccom and use of our portals.

Past due customer communication

EDI process knowledge and resolve ASN issues

Coordinates shortage, overage, damage claims and returns

Works with sales, accounting and product management to resolve debits, credits, and warranty related issues

Schedules and executes shipments in cooperation with logistics, customers and forwarders

Handles shipment tracking

Handles document requests and export documentation

Maintains master data

Executes dunning for account receivable

Assist with daily case volume as needed

Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning

Drive for process improvement by working on cross functional teams

Performs all other duties as assigned

Elvárások:

Advanced English to start conversations and writing.

Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar

Required Experience (Years and Areas): Minimum of 3 years in customer service

At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian

Analysis and solution of problems and decision making

Conflict management and resolution

Experience with CRM Sales Force system and SAP as a plus.