Customer Success Engineer - LORIOT IOT SERVICES HUNGARY Kft. -

Feladatok:

As the “Customer Success Engineer” within LORIOT you will be responsible for providing technical assistance and support to customers using the LORIOT Network Management System (NMS) and related components, troubleshooting technical issues.

You will work closely with other teams, including sales, engineering, and product development, to provide timely and accurate support to customers.

Key Responsibilities:

 Respond to customer inquiries and technical issues in a timely and professional manner.

Provide technical guidance and support to customers using our LPWAN platforms.

Identify, diagnose, and troubleshoot technical issues related to our platform.

Prioritize and manage several open issues at one time.

Ability to provide step-by-step technical help, both written and verbal.

Work collaboratively with cross-functional teams to resolve complex technical issues.

Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues.

Support the creation of technical documentation and user manuals.

Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT.

Work closely with the product and development team to raise missing features, product issues and bugs.

Participate in improving detailed technical and functional documentation.

Elvárások:

Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience

Solid bases on network protocols (OSI model, RSA, VPN configuration)

Customer success oriented

Systematic and analytical thinking

Fluent in English

3 to 4 years of experience in a similar role

Other Relevant Requirements:Lean methodology (build - measure - learn)

Experience with Help Desk platforms and Ticketing systems

Experience with Grafana or an equivalent solution

Experience with wireless systems

AI prompting Skills

Előnyt jelent:

Highly motivated continuous-learner

Interested in the Internet of Things, gadgets, and technology in general

Basic knowledge of Sub-GHz radio systems

Amit kínálunk:

Flexible compensation matching your experience, perks and benefits

Flat hierarchy and appreciation of individual work

Trust, autonomy, and space for personal initiatives

Visibility of your work world-wide

Remote work (One mandatory office day per week)

Office in Budapest

Working with motivated, passionate people and an international environment

Working with exciting, state-of-the-art technology for the Internet of Things

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