CZ/SK/HU Speaking Customer and Colleague Engagement Centre Associate

About the role

The role involves being a supportive team member who handles maintenance-related inquiries from Tesco employees in the Czech Republic, Slovakia, and Hungary. You will act as the main point of contact and manage support tickets in collaboration with Level 2 resolver teams.

What's in it for you

We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)

 Annual private healthcare package

 Performance-based annual bonus

 Minimum of 25 paid leave days per year

 Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development

 Solid Business Background with more than 100 proud years of company history

 We are a Great Team, and we are not fond of any formalities here

 Modern Office with great location (e.g.: free parking)

 Flexible working policy

You will be responsible for

Provide support to Tesco colleagues

Troubleshooting, delivering great service experience

Forwarding maintenance issues to subcontractors

Take ownership of the issue

Escalate contacts efficiently

Please note this position requires working in shifts to support CE Tesco stores 24/7

You will need

Graduate/ high school education

Advanced Czech or Slovak language skills

Advanced Hungarian language skills

Intermediate English knowledge

Experience in Customer Service is an advantage

Basic Computer Skills

Experience in using MS Office (Excel, Word & PowerPoint)

About us

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.