Czech Speaking Service Desk Analyst L1 - Tata Consultancy Services

Feladatok:

Provide first-level IT support for hardware, software, access, password, and application-related issues.

Support users via phone, email, chat, and remote support tools.

Troubleshoot technical issues and resolve incidents whenever possible.

Escalate more complex issues to specialist support teams when needed.

Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.

Maintain high levels of customer satisfaction through professional and effective communication.

Work closely with international teams to support business operations.

Follow established processes, procedures, and service level agreements.

Elvárások:

Fluent Czech and good English skills.

High school diploma required; university studies are an advantage.

Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role.

Basic troubleshooting knowledge of Windows, Microsoft 365, and networking.

Experience with ticketing systems and remote support tools is a plus.

Strong problem-solving skills and attention to detail.

Strong communication skills and a customer-focused mindset.

Interest in technology and helping users resolve technical issues.

Előnyt jelent:

Full-time position (40 hours per week)

Permanent employment contract

Working arrangements vary across our teams and may include hybrid or largely remote working opportunities. As collaboration and business needs sometimes require in-person attendance, this is not a fully remote position. All employees must be based in Hungary and be able to attend the office when required.

Legal requirement: You must currently be eligible to work in Hungary

Join our diverse, collaborative workplace where your growth matters!

Amit kínálunk:

Market-leading private healthcare package

Attractive cafeteria package based on your choice

Hybrid working opportunity

Office gym and in-house sports clubs

Opportunities to grow through diverse roles and career paths

Special discounts offered by our partners

Access to world-class learning platforms such as Udemy and O'Reilly

Extensive in-house self-development opportunities