French-speaking Customer Service Representative - Support Services

Feladatok:

Handle incoming customer inquiries in French via phone or email and chat.

Provide product and service information, ensuring customers receive the right support.

Assist with orders, updates, and problem resolution, escalating cases when needed.

Deliver smooth and empathetic customer experiences while maintaining accuracy.

Occasionally offer soft upselling of holiday items to enhance customer satisfaction. of holiday items to enhance customer satisfaction.

Collaborate with internal teams to ensure seamless operations.

Elvárások:

You have C1 level French and at least B2 English language skills.

You communicate clearly, kindly, and you are solution oriented.

You enjoy problem-solving and can adapt quickly to customer needs.

You are detail-oriented, accurate, and can manage multiple tasks.

You are eligible to work in Hungary (EU citizens or valid permit for non-EU nationals).

Previous customer service experience and familiarity with CRM systems is an advantage, but not a must - we welcome motivated newcomers too.

Amit kínálunk:

Competitive salary package with project bonus, shift allowance, and cafeteria benefits.

Work fully remote or join us in our modern Budapest office (13th district) - your choice.

Full-time and part-time positions are both available.

Working hours: The project operates Monday to Friday, 09:00-17:00. Part-time employees work within the same operating hours and are expected to spread their contracted hours across five working days per week, with shorter daily shifts rather than fewer working days.

Full onboarding and training program to prepare you for success.

A supportive, international team and multicultural environment.

Fun company culture with events and team-building activities.