French Speaking Service Desk Analyst – Level 1 - Tata Consultancy

Feladatok:

Eager to see the benefits of your language skills? Are you ready to discover a position that combines IT with your interpersonal communication abilities? If yes, we can provide you an excellent opportunity to do so…

In TATA Consultancy Services (TCS) you can implement your language knowledge with native speakers in a dynamic working environment.

Learn and have fun while you explore our uniquely diverse company culture with more than 90 different nationalities in our Hungarian branch office.

Give a boost to your career in a dynamically growing global enterprise that consists of 450.000+ employees around the world.

As a Service Desk Analyst your main goal is:

Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.

Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.

Support our top customers using your specific language skills through different channels such as telephone, email or chat.

Contract type: full time, indefinite

Working hours: 40 hours/week in various shifts

Legal requirements: Candidate needs to be currently eligible to work in Hungary

Elvárások:

You are the best fit if you have:

a high school diploma

speak English on a communication level (for interviews, training and internal communication)

speak French on a business level (working/support language)

… and advantages would be:

Hungarian language knowledge on a business level

relevant experience in a similar field (Service Desk, Help Desk or Customer Care)

an extra language knowledge on a support level

additional IT skills (Mac, Linux, PowerShell, and so on)

IT-related studies, courses, among others

Előnyt jelent:

40 hours per week

Type: Full-time, indefinite contract

Working arrangements vary across our teams and may include hybrid or largely remote working opportunities. As collaboration and business needs sometimes require in-person attendance, this is not a fully remote position. All employees must be based in Hungary and be able to attend the office when required.

Legal requirement: You must currently be eligible to work in Hungary

Amit kínálunk:

Why working with us? … You will have the opportunity to:

be part of a real multinational team and environment

develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)

work on a variety of tasks, implementing your own creativity for successful completion

work within a team, but also having the chance to perform independently, developing your own skills and ideas for the benefit the group

learn and develop soft and hard skills (1000+ internal training)

These are some of the benefits you will enjoy:

competitive salary and cafeteria benefits

work in hybrid mode

private health insurance with specialist’s care included (possibility to upgrade it and extend it to family members)

free gym/sport sponsorships and internal competitions

Hungarian language courses for non-Hungarian speakers

company events (Winter Party, Summer Picnic, Family Day, among others)

team building activities