German-Speaking Customer Service Representative - Night Shift - Remote

Feladatok:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.

Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills

Guiding the client through the necessary steps to restore functionality

Being responsible for either solving the issue or escalating to Level 2 support

Coordinating Service Requests by following up with the cross-functional teams

Team up with your colleagues to collaborate on problem-solving and identify major service solutions

Actively use the knowledge base to resolve problems and raise potential knowledge gaps

Coordinating and following up on Service Requests

Elvárások:

Fluent English language skills

Native/close to native language skills in German (support language)

Considerable familiarity with the MS Office Suite, particularly with the Windows environment in general

Attention to detail and analytical mindset

Ability to work on multiple and/or similar activities simultaneously

Outstanding team player attitude

Amit kínálunk:

After the training period full remote opportunity - during the training period day time 5 days/week in the office

Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

Fixed extra language allowance

Additional shift bonuses

Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure 

Home Office Allowance

Last and foremost, a great team, as well as a lot of learning and training opportunities