German-Speaking Helpdesk Analyst - Getronics Global Service Centre

Feladatok:

Are you passionate about technology and helping people? We're looking for a German-Speaking Helpdesk Analyst to join our international team and provide first-level IT support to our clients. If you enjoy problem-solving, working with people, and learning new technologies, this role could be a great fit for you. No advanced technical background is required.

What You'll Be DoingBe the first point of contact for users experiencing IT-related issues

Support customers via phone, email, chat, and ticketing systems

Help troubleshoot common hardware, software, and access-related problems

Provide support in both German and English

Document and track incidents in the ticketing system

Escalate more complex issues to specialist teams when needed

Keep users informed throughout the resolution process

Deliver an excellent customer experience through clear communication and problem-solving

Elvárások:

What We're Looking ForProfessional working proficiency in German and English

Upper secondary school leaving certificate (Fachhochschulreife / Abitur / Matura)

Flexibility to work in a shift-based environment (24/7)

Strong communication and customer-focused mindset

Interest in technology and willingness to learn IT concepts

Problem-solving and analytical thinking skills

Ability to work independently and as part of a team

Good computer literacy, including Microsoft Office 365

Amit kínálunk:

What's In It For You?Language Allowance: gross HUF 60,000/month

SZÉP Card Benefit: NET HUF 29,000/month

Sign-on bonus: HUF 180,000 gross

Hybrid work model – remote work supported, with one required on-site day per month.

Uniqa Private Health Insurance

Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms

Free online training programmes on Linkedin Learning, Udemy and NorthStar

Multicultural environment with 25+ Nationalities

Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues.

Start your IT career with a company that invests in your growth and development from day one.