German-Speaking Junior L1 Support Specialist (Graduate / Freshly

Feladatok:

As a Junior Service Desk Level 1 Agent, you will be the first point of contact for end users of one of the world’s largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance.

This is an entry‑level role, ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning.

Responsibilities

Incident & Service Request SupportReceive and log incidents and service requests through phone, chat, web, and email

Perform basic troubleshooting using existing documentation and knowledge bases

Aim for First Contact Resolution (FCR) whenever possible

Escalate more complex issues to higher‑level support teams with clear and accurate information

Support ticket follow‑ups and ensure proper documentation and closure

Learn and follow defined SLAs, KPIs, and quality standards

Customer Support & CommunicationAct as a single point of contact for users during the incident lifecycle

Provide polite, clear, and helpful support in German and English

Keep users informed about ticket status and next steps

Build confidence in communicating with international stakeholders

Elvárások:

You will be successful in this role if you have:Fresh graduate status or entry‑level experience (IT, business, languages, or similar fields are welcome)

Strong German and English language skills (minimum B2, C1 is an advantage)

Interest in IT, technology, and customer support

Basic understanding of IT concepts (Windows, applications, hardware, network basics) — training will be provided

Good communication skills and a customer‑focused mindset

Willingness to learn, ask questions, and grow in a fast‑paced environment

Attention to detail and openness to feedback

Experience with Service Desk, POS/KDS systems, or QSR environments is an advantage, but not required.

Amit kínálunk:

What do we offer?Hybrid working model

Monthly gross 44,200 HUF cafeteria (independent of working hours)

Fixed extra language allowance

Private Health Insurance – Premium Package after 6 months

Home office allowance

A supportive team, continuous learning, and long‑term career opportunities