Guest Journey Host - Long Bridge Desewffy ingatlanfejlesztő Kft -

Feladatok:

Communicating with guests from before their arrival, handling special requests and individual needs, and responding to guest messages on various booking platforms

Communicating directly with guests via Kipsu, Hilton’s chat-based guest communication platform

Handling and following up on administrative tasks related to reservations

Assisting guests with reservations, activities, restaurants, transportation, and other opportunities in Budapest

Handling guest requests, questions, and complaints in person in the lobby in a prompt and professional manner

Responding to guest reviews and contributing to a positive guest experience and the hotel’s online reputation

Working closely with Front Office, Housekeeping, F&B, and other departments to ensure an excellent guest experience

Recognizing individual guest needs and anticipating their requests whenever possible

Providing extra assistance and personal support whenever guests simply need someone to help

Elvárások:

Communicates naturally and easily connects with people

Has a problem-solving mindset and doesn’t just pass issues on, but actively looks for solutions

Communicates confidently in English

Enjoys working in a fast-paced environment and can manage multiple tasks at the same time

Is guest-focused while also being confident and assertive in communication

Has previous experience in a hotel or hospitality environment – but if you have strong communication skills and the right attitude, we are also happy to meet you as a recent graduate or career starter

Előnyt jelent:

Knowledge of Turkish or Hebrew

Previous hotel experience

Amit kínálunk:

Performance-based bonus paid up to three times per year, subject to the achievement of agreed targets

Monthly net HUF 30,000 SZÉP card benefit after successfully completing the 3-month probation period

Complimentary daily meals in the staff canteen (breakfast, lunch, and dinner)

Discounted parking in the underground garages of Hampton by Hilton

Access to the Go Hilton Team Member Travel Program from your first day, offering discounted stays at Hilton hotels worldwide

Free access to the Hilton University platform, featuring over 3,000 e-learning courses, videos, classroom-style trainings and professional resources