Network engineer with French - BT ROC Kft. - Budapest

Feladatok:

Provide Level 3 technical support for complex network incidents, service requests, and problems across Rio Tinto’s enterprise and operational network infrastructure.

Perform advanced troubleshooting, fault isolation, and root cause analysis across LAN, WAN, Wi-Fi, data centre, transmission, security, and IP OT network environments.

Support the configuration, administration, maintenance, and troubleshooting of network infrastructure, including routers, switches, firewalls, wireless solutions, and associated network services.

Manage escalated incidents involving routing and switching protocols, including BGP, EIGRP, OSPF, and MPLS, ensuring timely resolution and minimal service disruption.

Support and troubleshoot transmission technologies, including microwave links and DWDM systems, in coordination with relevant technical teams.

Investigate and resolve network security issues involving firewalls, security policies, network segmentation, and access control.

Support IP OT networks, including switching and routing, while respecting the availability, reliability, and security requirements of operational environments.

Administer and troubleshoot DNS/DHCP services, IP addressing, network connectivity, and associated infrastructure dependencies.

Support the implementation, maintenance, and troubleshooting of SD-WAN solutions and enterprise connectivity services.

Use network management and monitoring tools, including Cisco DNA Center (DNAC), Identity Services Engine (ISE), and SolarWinds, to monitor network health, investigate incidents, and identify performance issues.

Support IP telephony and voice infrastructure, including PABX/PBX, SIP, and PSTN connectivity, investigating and resolving voice service disruptions.

Participate in network changes, upgrades, migrations, configuration updates, and technology lifecycle activities in accordance with established change management procedures.

Monitor network performance, identify recurring faults and capacity concerns, and recommend corrective and preventive actions.

Maintain accurate technical documentation, network diagrams, configuration records, incident reports, and knowledge base articles.

Collaborate with Level 1 and Level 2 support teams, network architects, infrastructure specialists, cybersecurity teams, service providers, and other stakeholders to ensure effective incident resolution.

Provide technical guidance and knowledge transfer to other support engineers and contribute to continuous service improvement.

Communicate technical issues, incident progress, risks, and resolutions clearly in both French and English.

Follow established operational procedures, security standards, service-level agreements (SLAs), and change management processes.

Elvárások:

Desirable Skills / ExperienceExperience supporting large-scale, geographically distributed enterprise networks.

Previous experience in the mining, industrial, energy, or other critical infrastructure sectors.

Familiarity with the specific availability, resilience, and security requirements of operational technology (OT) environments.

Relevant networking certifications, such as Cisco CCNP Enterprise, CCNP Security, or equivalent qualifications.

Experience with network automation, configuration management, and scripting to improve troubleshooting and operational efficiency.

Familiarity with network access control, identity-based networking, and security policy enforcement using Cisco ISE.

Experience with network performance analysis, capacity planning, and proactive fault prevention.

Experience coordinating technical escalations with telecommunications operators, equipment vendors, and managed service providers.

Knowledge of ITIL practices and service management processes.

Experience participating in network transformation projects, infrastructure migrations, and technology refresh initiatives.

 Experience you’d be expected to haveSignificant hands-on experience in network engineering or advanced network support, appropriate to an L3 technical role.

Practical experience diagnosing complex connectivity issues across LAN, WAN, data centre, wireless, and security environments.

Experience troubleshooting routing protocols, including BGP, EIGRP, and OSPF, as well as MPLS-based connectivity.

Familiarity with transmission technologies, including microwave and DWDM, and the troubleshooting of associated connectivity issues.

Experience supporting firewall infrastructure and resolving network security and access-related incidents.

Practical knowledge of IP OT networking, including switching and routing.

Experience working with network monitoring, administration, and troubleshooting tools such as DNAC, ISE, and SolarWinds.

Experience managing DNS/DHCP services and enterprise IP addressing.

Knowledge of SD-WAN technologies and enterprise connectivity architectures.

Experience troubleshooting IP telephony services involving PABX/PBX, SIP, and PSTN.

Experience managing escalations, performing root cause analysis, documenting solutions, and contributing to problem management.

Ability to prioritize multiple technical issues, assess operational impact, and work effectively under pressure.

Excellent French and English communication skills, both written and spoken.

Key decisions

Incident diagnosis and resolution: Determine appropriate troubleshooting approaches, identify the root cause of complex network incidents, and implement corrective actions within the authorized scope of the role.

Network performance and stability: Assess monitoring data, identify performance degradation, and recommend improvements to maintain service availability.

Routing and connectivity: Diagnose routing, switching, and WAN connectivity issues and determine suitable remediation options.

Security and access control: Investigate firewall, network access, and segmentation issues while adhering to security policies and approval procedures.

Change implementation and validation: Assess technical impacts, follow approved change procedures, validate implementations, and initiate rollback actions when required.

Incident prioritization and escalation: Evaluate service impact and urgency, prioritize technical activities, and engage specialist teams or management when necessary.

Problem management and prevention: Identify recurring faults, establish root causes, and recommend preventive measures to improve network reliability.

Technical recommendations: Provide informed recommendations concerning network configurations, infrastructure improvements, and operational procedures.

Stakeholder coordination: Determine when additional technical expertise, vendor support, or cross-functional intervention is required to resolve complex issues.

Documentation and knowledge sharing: Ensure that troubleshooting findings, configuration changes, incident resolutions, and operational recommendations are accurately documented.

Előnyt jelent:

Leadership accountabilitiesCommunication and Stakeholder Engagement

Maintain clear, proactive, and transparent communication with technical teams, business stakeholders, and service providers.

Communicate incident status, technical findings, risks, and resolution plans in French and English.

Coordinate effectively with other support levels and specialist teams to ensure timely incident resolution.

Translate complex technical issues into clear explanations for non-technical stakeholders when required.

Technical Ownership and Decision-Making

Take ownership of escalated network incidents and drive investigations through to resolution.

Assess technical risks and determine appropriate troubleshooting and remediation approaches within approved operational procedures.

Recommend corrective and preventive measures to reduce recurring incidents and improve network stability.

Escalate major incidents, security risks, and changes requiring additional authorization to the appropriate teams.

Continuous Improvement

Identify recurring network issues and recommend improvements to infrastructure, configurations, and operational procedures.

Contribute to the development and maintenance of technical documentation, troubleshooting guides, and knowledge articles.

Share technical expertise with colleagues and support the development of less experienced engineers.

Promote consistent application of operational standards, security practices, and change management procedures.

Service Quality and Operational Excellence

Work in accordance with agreed SLAs, incident priorities, and service quality objectives.

Support the availability, reliability, performance, and security of Rio Tinto’s network services.

Ensure that network changes are properly assessed, documented, approved, and validated.

Maintain a customer-focused approach while balancing service continuity, technical risk, and operational requirements.

Amit kínálunk:

Compensation and benefits:

•    Attractive salary: If selected, salary details will be shared with you ahead of your interview, so you have clarity from the start.

•    Cafeteria package  - HUF 600,000/ year

•    Performance-based bonus 

•    Comprehensive private health care package for all the employees, which can be extended to family members

•    Nursery support for mothers returning from maternity

•    Extended paternity leave: 10+10 day fully paid days

•    Commuting allowance

•    Home office allowance 

•    Employee discount opportunities 

•    Highly affordable mobile packages for the family as well

Work atmosphere and community:

•    New high-class offices both in Budapest and Debrecen

•    Wide-range of company and community programmes (including support for different sport activities)

Flexibility:

•    Family-friendly culture

•    Smart working approach (hybrid working model, 3 together, 2 wherever)