Onsite IT technicians - Hemmersbach Hungary Kft. - Budapest

Feladatok:

Hemmersbach is seeking experienced Onsite and IT Technicians at L2 to join our team. As an IT technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:Deliver end-user support in a remote-first model, ensuring high service quality and user satisfaction

Increase productivity through proactive support

Use automation, predictive insights and standardized playbooks to reduce onsite dependency

Lower resolution times and repeat incidents via AI diagnostics, knowledge reuse and self-healing

Ensure availability of key workplace services including devices, collaboration tools, meeting rooms and mobility

Maintain data continuity with secure and efficient recovery during disruptions

Provide coordinated smart-hands support aligned with AI monitoring and escalation

Improve service maturity using ITSM platforms and AI insights

Enable policy-driven endpoint management for scalability and compliance

Build stakeholder trust through clear communication and consistent delivery

Elvárások:

Experience in L2 support within large corporations

Minimum 2 years of experience in End-user Support or in a similar role

Good English skills

Good communication skills

Familiarity with ticketing system

Amit kínálunk:

A secure job in an exponentially growing international company

Taking responsibility of exciting projects with diverse challenges

Wonderful team spirit and a great working atmosphere in a friendly team

Direct and open communication

Very good opportunities for professional and personal further development thanks to our human resources development programme

Mentor programme for an easy start for new employees

Room for your own ideas and suggestions

Room for improvement as well as their quick implementation due to brief decisions making processes

Buddy Program

Extensive paid training

Cafeteria