Order Management Specialist (French speaking) - Veolia Water Hungary

Feladatok:

Order management 

Processing orders, CMS & AI, in SAP

Processing complex orders

Processing orders for key accounts

Managing order related issues to enable delivery to customers on time in full

Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

Project billing 

Account Management

Handling queries to meet customer expectations

Root cause analysis to identify process gaps in order to improve customer experience

Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Elvárások:

Advanced level of French and English

2 years relevant professional experience

Accuracy and attention to details

Time management and allocation of priorities

Effective and professional verbal and written communication – both with internal and external customers

Good problem-solving capability

Customer service attitude with ownership on any kind of queries

Logical thinking, analytical mindset, Reporting skills

Proficient IT skills including Excel and Google Workspace

Team Player

Solid SAP knowledge and experience as a user

Experience in customer service / order management

Desired Characteristics:

University or college degree

Salesforce. com experience

Mentor/Coaching attitude

Additional relevant foreign language knowledge

Process improvement and project management mindset 

Amit kínálunk:

You will be part of a motivated, professional team.

We provide a competitive salary and other benefits including:

Value-creating tasks and challenges in a successful and environmentally conscious company

Cafeteria

Medicare private health insurance

Life insurance

Birthday bonus

Home Office opportunity

Employee support program (e.g. legal, health, psychological counselling, medical screening tests)

Family support (e.g. start-of-school support)

Reward for employee referral

Regular training and development opportunities

Safe, stable, family-friendly workplace for the long term in Váci Greens Office, Budapest.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.