Sales support specialist - Emlid Tech Kft. - Budapest

Feladatok:

Manage B2B and B2C orders end-to-end: process online store and dealer orders, check stock availability, validate order and proforma invoice details, arrange shipping, and prepare commercial invoices, packing lists and other transportation documents.

Keep orders moving through to successful fulfilment: track order and shipment statuses, follow up on open items, resolve issues that could affect delivery, and keep order information accurate across our systems.

Communicate with customers and dealers worldwide: provide accurate information on orders and deliveries, handle specific requests.

Manage returns and warranty-related cases: coordinate the required actions between customers, warehouses and internal teams.

Manage accounts receivable: issue final invoices upon dispatch, monitor upcoming and overdue payments, and follow up with customers when payment is delayed.

Participate in inventory and financial reconciliation: investigate discrepancies between orders, inventory movements, payments and financial records, identify root causes, and coordinate corrections with Finance, Warehouses and other teams.

Support process improvements and automation: test new workflows and system changes, identify edge cases and issues before rollout, investigate exceptions in automated workflows, keep process documentation up to date, and flag repetitive activities that could be simplified or automated.

Elvárások:

Bachelor’s or Master’s degree in Business Administration, Logistics, Supply Chain Management or a related field.

2+ years of experience in Sales Support, Sales Operations, Order Management, Logistics or a similar role.

Strong written and spoken English (B2 or higher); Spanish or German is a plus.

Understanding of international trade, import/export processes and shipping documentation, plus experience working with Excel and business systems such as ERP, CRM or e-commerce platforms.

Strong ownership and reliability: you keep track of tasks, deadlines and follow-ups and drive things to completion without needing constant reminders.

Excellent attention to detail and good analytical thinking: you spot discrepancies, investigate what went wrong and try to understand the root cause before escalating.

Independence and adaptability: you’re comfortable learning unfamiliar systems, working across different teams and adjusting as our tools and processes evolve.

Amit kínálunk:

Private health insurance coverage — We provide private health care insurance after the probation period, ensuring easy access to doctors and the care you need.

Monthly public transport pass compensation — We cover your commute expenses to make getting to work easy.

Flexible start time for working hours — We understand that everyone has different schedules, so you can start your workday anytime before 12 pm.

Streamlined processes — Only focused, purposeful meetings and clear workflows, so you can actually get things done.

Growth and development — We encourage your professional journey by offering learning opportunities, mentorship, and space to take on new challenges.

Modern office — A comfortable, hi-tech workspace near Ⓜ️ Göncz Árpád városközpont, fully equipped with everything you need to work at your best.

Hungarian Lessons for Expats — To help you settle in and feel like a local, we’ve got you covered with Hungarian language classes.

Sport activities — We organize yoga, football, and volleyball activities so you can relax and recharge.

Team events — We work hard and celebrate together! We love spending time outside of work, whether it’s a casual gathering or a bigger team event.