Senior Customer Service Representative (m/f/d) - FF Zrt. - Budapest

Feladatok:

As a Senior Customer Service Representative, you will:

Own The Customer ExperienceBe the main contact for assigned medical industry customers on orders, deliveries, invoices and claims.

Keep customers updated proactively and solve problems quickly.

Run the Order-to-Cash ProcessManage sales orders from order entry through invoicing.

Coordinate order fulfillment in partnership with our Sales, Production, Purchasing, Logistics and Finance teams.

Handle special cases requiring multiple fulfillment channels, customs documentation and cross-border deliveries.

Apply all relevant Commercial, Quality and Environmental Management System requirements to all areas of responsiblity.

Grow the BusinessManage high value and technically complex sales orders

Support customer account strategies, including identifying opportunities for cross-selling or up-selling

Act as the subject matter expert for customer service processes; mentor and train junior colleagues.

Contribute to business transformation initiatives and other special projects.

Elvárások:

Required Qualifications

Minimum 5 years of relevant experience in customer service, order management or inside sales within a manufacturing environment.

University degree or relevant commercial vocational training.

Experience working with ERP systems (such as Business Central or SAP).

Able to speak and write in German (B2 or higher) and English (B2 or higher).

A structured, detail-oriented way of working and the ability to manage many priorities.

Preferred Qualifications

Experience in the medical device industry (or with ISO 13485).

Knowledge of global trade control and customs.

Ability to speak and write in Hungarian or other European languages.

Key Competencies

Strong customer communication and relationship management skills.

Ability to manage multiple priorities in a dynamic business environment.

Continuous improvement mindset with high attention to detail.

Ability to work effectively across international and cross-functional teams.

Proficiency in Microsoft Office applications.

Amit kínálunk:

Stable employment within an international manufacturing organization.

Challenging role with significant customer interaction and business impact.

Career growth possibilities within customer service, sales and other functions.

Collaborative and supportive team culture.

Competitive salary and benefits package.