Senior operations manager - P-AIR Magyarország Kft. - Budapest

Feladatok:

 Coordinating and supervising daily operational activities to ensure smooth and efficient service delivery

Working alongside operational, logistics, and customer service teams, providing guidance and support in their daily tasks

Handling operational requests, customer inquiries, administrative tasks, and service-related issues

Maintaining regular communication with international airline clients, service providers, and business partners via email, phone, and online communication platforms

Monitoring service performance and ensuring compliance with internal operational and quality standards

Managing customer escalations, complaints, and operational challenges

Monitoring key operational performance indicators (KPIs) and preparing regular reports

Identifying opportunities to improve operational workflows and service quality

Supporting the implementation of new operational processes, systems, and internal projects

Coordinating with other departments to ensure effective communication and cooperation

Assisting with the onboarding and training of new team members

Preparing operational summaries, reports, and presentations for management

Supporting continuous improvement of customer service and operational performance

Elvárások:

2–3 years of relevant professional experience, preferably in operations, customer service, logistics, or a related field

Experience in an international or multinational working environment is an advantage

Strong organizational and problem-solving skills

Good communication and interpersonal skills

Ability to coordinate teams and manage multiple tasks efficiently

Proactive, responsible, and solution-oriented attitude

Precise and consistent approach to daily responsibilities

Ability to work both independently and as part of a team

Good knowledge of Microsoft Office applications, especially Excel

Bachelor's degree preferred, ideally in Business Administration, Management, Economics, Logistics, or a related field

Fluent English, both spoken and written

Motivation to learn, develop professionally, and take on new responsibilities

Előnyt jelent:

Previous experience in aviation, travel, logistics, or customer service

Experience coordinating operational teams or daily workflows

Familiarity with operational reporting and KPI monitoring

Experience communicating with international business partners

Knowledge of digital operational systems and online management platforms

Amit kínálunk:

Competitive base salary

Full-time, single-shift office-based position, Monday to Friday, 8 hours per day

Predictable and structured working schedule

Long-term career opportunities within a growing international company

Opportunity to take ownership of operational tasks and contribute to business improvements

Professional development and career progression opportunities

Training programs and ongoing support

International and multicultural working environment

Friendly and supportive office atmosphere

Free access to our airport transfer services across our current European network

Free parking for cars, bicycles, and scooters

Team-building activities, including flight simulator experiences and airport visits