Service Delivery Manager - Kifli.hu Shop Kft. - Budapest

Feladatok:

Why this role is excitingDirect business impact: You will directly influence Kifli’s daily operational performance, fulfillment capacity, and ability to deliver on growth targets.

Full ownership: You won’t just track metrics—you will directly own the supplier relationships, external workforce strategy, and capacity lifecycle across our Hungarian operations.

Build and scale: You will design and implement scalable processes to improve capacity flexibility and remove operational bottlenecks.

Leadership exposure: You will manage and coach a team of coordinators while working closely with senior operations leadership.

Elvárások:

What you will own and deliverSupplier & Capacity Management: Own the capacity lifecycle for our fulfillment centers and build strong, high-performing partnerships with external suppliers.

Operational Alignment: Partner with operations leadership to forecast capacity needs and align supplier plans with changing business priorities.

Team Leadership: Lead, mentor, and coach a team of project coordinators (in-house or outsourced), ensuring consistent execution and delivery against operational targets.

Process Improvement: Identify capacity constraints and introduce process enhancements that increase flexibility and speed without sacrificing quality.

Performance Tracking: Maintain clear oversight of daily warehouse capacity status using updates from suppliers and project coordinators to make data-driven operational adjustments.

What we are looking forRelevant Experience: Proven track record in managing external suppliers and large-scale capacity within retail, logistics, FMCG, e-commerce, or similar fast-paced environments.

People Leadership: Demonstrated experience managing, coaching, and developing teams to achieve operational targets.

Analytical & Strategic Thinking: Strong knowledge of capacity management strategies with the ability to leverage operational data to drive decisions.

Stakeholder Management: Excellent communication skills with a proven ability to build strong relationships across internal operations teams and external vendors.

Language Skills: Fluent Hungarian and advanced English (both written and spoken).

You have to visit Biatorbágy FC (Mészárosok útja 6.) on a weekly basis as well as Jászberényi street.

Előnyt jelent:

Nice to have:Experience working in a fast-scaled, hyper-growth, or e-commerce environment.

Knowledge of local labor market trends and Hungarian labor law concepts.