Customer and Colleague Engagement Team Manager - TESCO-BST - TBS-Budapest

Providing operational support and leadership for a team of 20-25 professionals Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues Monitoring the quality and productivity of the team's processes Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations Ensuring equal career development opportunities for all colleagues in my team Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed targets College/University degree Upper-intermediate level English knowledge Proficiency level Hungarian knowledge Slovak or Czech language nice to have 5+ years of relevant CCEC experience 2+ years of leadership experience Excellent communication skills (both verbal and written) Great problem-solving, risk and escalation management skills Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines Great at People Management and Performance management Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills