Technical support engineer - XPG CEE Kft. - Budapest

Feladatok:

Provide technical support and guidance to the authorised repairer network in vehicle diagnostics, troubleshooting and repair procedures.

Support dealers in resolving complex technical cases and coordinate technical escalations with the OEM Technical Support team.

Support the warranty claim process, including claim preparation, validation and follow-up with the authorised repairer network.

Deliver and organise technical and system-related training to the authorised repairer network.

Support the implementation and monitoring of campaigns, service actions and recalls, ensuring timely execution across the network.

Conduct network audits covering Aftersales processes, warranty claim procedures, technical standards and reimbursement processes.

Maintain regular communication with the OEM regarding technical cases, product issues, campaigns, recalls, training and other Aftersales-related topics.

Support the development and implementation of Aftersales processes, standards and technical documentation.

Elvárások:

Technical education, preferably in automotive engineering, mechanical engineering, electrical engineering or a related field.

Experience in (automotive) technical support, diagnostics, workshop operations, aftersales etc.

EV and ICE vehicle technologies knowledge.

Understanding of vehicle diagnostics, electrical systems, high-voltage systems and modern vehicle architecture.

Fluent English, Hungarian language knowledge

Strong communication, presentation and analytical, problem-solving skills.

Ability to understand and interpret technical documentation, diagnostic information and repair procedures.

MS Office skills and the ability to work with automotive systems and digital platforms.

Valid driving licence – Willingness to travel within the CEE region as required

Strong focus on resolving technical issues.

Structured, organised, proactive and able to manage multiple tasks and priorities.

Comfortable working in an international and multicultural environment.

A strong communicator who can effectively cooperate with technicians, dealer management, internal teams and OEM representatives.

Confident in delivering technical training and presentations.

Flexible and willing to continuously develop their technical knowledge, particularly in the rapidly evolving AI and EV industry.

Előnyt jelent:

Romanian language knowledge

Amit kínálunk:

Attractive office work environment (Budapest Liberty Office) with home office option after the probation period

A cohesive team, a friendly environment in everyday work

Monthly cafeteria plan with optional items, annual (performance-based) bonus

Life and accident insurance, as well as entitlement to private healthcare services

Other benefits (e.g. fruit day, possibility of language courses, company events)

An opportunity to join a fast-growing international AI brand and play an important role in developing its Aftersales operations in the CEE region.

A dynamic and international working environment with direct interaction with the OEM.

Opportunities for professional and technical development through OEM training and certification programs.

The opportunity to work with the latest AI and EV technologies and vehicle systems.

A role with significant autonomy and direct impact on the development of the authorised repairer network.

Competitive compensation package and benefits.

Business travel opportunities within the CEE region and to OEM training locations